Cancellation: Just head to My Account > My Orders to make changes.
Modification: Unfortunately, once an order is placed, the contents cannot be changed. If you need a different size or color, we recommend waiting to receive the item and processing a return through My Account > My Orders.

If an item is labeled “In another basket”, it means the last available piece is currently being held in someone else’s cart. Items are reserved for 30 minutes once added to the basket. We recommend refreshing the page, as the item may become available again if the other order isn't completed in time.

Giving a Gift Card: Choose between our E-Gift Cards, sent instantly via email, or a physical Gift Card—a thoughtful keepsake delivered in a presentation box. You’ll find both options under E-Shop > Gift Cards.
Using a Gift Card: Gift cards can be redeemed online at noyreberlin.com. At checkout, enter your code in the "Gift Card or Discount Code" field. Gift Cards are valid for 12 months and can be used across multiple purchases.
Checking Your Balance: Log into My Account > Gift Cards and enter your card number to view your remaining balance.
Returning an Item Purchased with a Gift Card: If you return an item paid for with a gift card, your refund will be issued as store credit.

Once your payment has been successfully processed, you will receive a confirmation email with your order details. If you do not receive a confirmation email within a few minutes, please check your spam folder or contact our customer support.

Unfortunately, once orders are placed, they cannot be combined for shipping. To avoid multiple shipments, we recommend consolidating your items into a single order before checkout.

Taxes and customs duties vary depending on your location and local regulations. Any applicable taxes or fees are the responsibility of the customer. We recommend checking with your local customs office for detailed information.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Payment processing is secure and encrypted.

Delivery times and fees vary by location.
Standard Shipping: Free for orders over €200
Carriers: DHL, UPS
Delivery Time:
  Germany: 2–3 business days
  Other EU countries: 3–5 business days
  Non-EU international: 5–10 business days
Note: During peak periods such as sales or public holidays, order preparation and delivery may take slightly longer than usual.

You’ll receive a confirmation email once your order is placed. To check its status:
Go to My Account > My Orders
Select your order number
Track its progress:

• Confirmed: Your order has been received
• In Preparation: Our studio is preparing your order
• Shipped: It’s on the way
• Delivered: It has arrived

If your piece is damaged on arrival:
Contact us at noyreberlin@gmail.com with:
- Photos of the item and its label
- Your order number

Please contact us here with:
- Your order number
- Photos of the incorrect item, its label, and the package label
- For missing items, include the name of the missing product and a photo of the package label
We’ll make it right as quickly as possible.

If the original pickup point is unavailable, your package may be redirected to another nearby location.
Unable to retrieve it? It will be automatically returned to us. Once received:
- We can reship it - just follow the instructions in the email you’ll receive
- Or we will refund you within 7 business days

If your package was returned to us, you have two options:
Request Reshipment
Email us at noyreberlin@gmail.com within 24 hours with:
Full name, address, phone number, email address and order number

Refund
If we don’t hear from you within 7 business days, we’ll issue a refund within 7 business days.

For international orders (outside EU), if we are unable to reship, please place a new order.

We want you to love what you wear. If something’s not quite right, you have 14 days from delivery to return it.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at noyreberlin@gmail.com. After that, we will share instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
You can always contact us for any return questions at noyreberlin@gmail.com.

How to make a return:
- Log in to your account at noyreberlin.com
- Go to My Account > My Returns
- Select your order and follow the instructions to register your return
- Use the enclosed return label or print the one emailed to you
- Package the item securely, affix the return label, and drop it at any DHL point within 14 days

We do not offer direct exchanges via the website.
If you need a different size, color, or style:
- Return the item for a refund
- Place a new order for your preferred item

If you need to return additional items from the same order:
- Log in and register the second return via My Account > My Returns
- Pack your items securely and include the second return form
- Ship your return at your own expense

To start a return, you can also contact us at noyreberlin@gmail.com.
Be sure to keep your shipping receipt.

Once your return is received, your refund will be processed within 5 business days.
Please allow up to 5 additional business days for the refund to appear in your account.
You’ll receive a confirmation email once your return is received and again when your refund is issued.

Note: During peak times or sales, processing may take slightly longer.

Personalized items, sale items, and gift cards are final sale and cannot be returned or exchanged.

Please contact customer support immediately if your item arrived damaged.
Include photos of the damage and packaging to assist with the claim.

We believe in extending the life of every piece you wear. If your item needs repair, please reach out to our Customer Care team to submit a request.

We collaborate with trusted local artisans to carry out repairs that honor the quality and integrity of the original design. While we will always do our best to assist, please note that repairs are not guaranteed and depend on the condition of the item, material availability, and the nature of the repair.

We appreciate your understanding and your commitment to a more circular wardrobe.

Proper care ensures longevity. On each product page, you’ll find specific care instructions tailored to the material and design.

You can also explore our Care Guide, which includes tips on:
- Storing and maintaining delicate pieces
- Performing small home repairs
- Reducing wear through mindful usage

We’re here to help your wardrobe last — not just for seasons, but for years.

Store in the dust bag provided, in a cool, dry place away from direct sunlight.
Avoid hanging to prevent distortion.

We recommend professional cleaning to preserve material quality.
For minor dirt, gently wipe with a soft cloth and use a leather conditioner suitable for the material.

Exotic skins (e.g., crocodile, python) require specialized care products and professional maintenance.
Please refer to the product care label or contact us for advice.

You can create an account by clicking on the ‘Sign Up’ button at the top right of the website.
Fill out the registration form with your details and submit.

Click on ‘Forgot Password’ on the login page.
Enter your registered email address and follow the instructions in the password reset email.

Log into your account and navigate to ‘Account Settings’ to update your personal details such as name, address, and payment info.

Log into your account and click ‘My Orders’ to view your purchase history, order status, and tracking details.

Please contact customer support to request account deletion. Note that this action is irreversible.

Subscribe to our newsletter:
Stay in the loop with the latest launches, studio updates, and exclusive offers.
To subscribe, enter your email at the bottom of our homepage, or go to My Account > My Details and check “Subscribe to our newsletter.”

If you're not receiving our emails:
- Check your spam or promotions folder
- Add noyreberlin@gmail.com to your address book
- Try subscribing from a different device or browser

Change the language of the newsletter:
To receive emails in a different language:
- Unsubscribe from your current newsletter (via the link at the bottom of any email).
- Visit the appropriate version of our website.
- Re-subscribe using the form at the bottom of that homepage.

Unsubscribe from our newsletter:
If you'd prefer not to receive emails, you can:
- Uncheck the newsletter box in My Account > My Details
- Or click the “Unsubscribe” link at the bottom of any newsletter.

Still need help? Contact our team, and we’ll take care of it for you.

Creating an account:
Creating a Noyre account takes just a minute:
- Click “Log In” at the top right of the homepage (or via the mobile menu).
- Choose “Sign up” and enter your email and password.
- Confirm your registration — you’ll receive a confirmation email.

Logging in:
If you already have an account:
- Click “Log In”.
- Enter your email and password, or log in via Apple, Google, or Facebook.
- Be sure to use the same email you originally registered with.
- If you're having trouble, try resetting your password using the steps below.

To update your account details:
- Log into your account
- Go to My Account > My Information
- Edit your email, address, or personal details, then confirm the changes.

To deactivate your account:
- Log in and go to My Account
- Scroll down and select “Deactivate My Account”
- This will remove access to your order history and cancel any ongoing returns.

Need help? You can also contact us with the email linked to your account, and we’ll handle it for you.

We’re committed to protecting your privacy.
You can learn more about how we store and use your data by visiting our Privacy Policy page.

At Noyre, we believe in conscious design and ethical responsibility. Our collections are created with longevity, transparency, and sustainability at their core. Every piece we make is a commitment to quality—meant to be worn, repaired, passed on, and loved for years.

We continuously evaluate our impact—social, environmental, and economic—to ensure that we remain accountable not only to our customers but also to the global community and the planet.

We proudly support a variety of community-driven and nonprofit initiatives throughout the year. We give back directly—whether through donations, mentorship programs, or skill-building opportunities.

A portion of seasonal proceeds and exclusive capsule collections are regularly directed toward causes that align with our values: gender equality, education access, environmental justice, and artisan preservation.

We operate with a zero-waste mindset. Unsold items are either:
- Recycled responsibly,
- Donated to our nonprofit partners,
- Or reintroduced through exclusive archive sales.

Returned items in good condition may be reprocessed and offered through our second-life program launching soon.

We are committed to sourcing certified organic, recycled, and responsibly produced materials. Wherever applicable, we work with:
- FSC-certified packaging
- Verified ethical production partners.

Our supply chain is continuously audited to uphold fair labor conditions and low environmental impact.

We invite you to explore our About page to learn more about our ongoing commitments to sustainability, circular fashion, and social equity.

For further questions, feel free to reach out to us at noyreberlin@gmail.com.