Cancellation: Just head to My Account > My Orders to make changes.
Modification: Unfortunately, once an order is placed, the contents cannot be changed. If you need a different size or color, we recommend waiting to receive the item and processing a return through My Account > My Orders.

If an item is labeled “In another basket”, it means the last available piece is currently being held in someone else’s cart. Items are reserved for 30 minutes once added to the basket. We recommend refreshing the page, as the item may become available again if the other order isn't completed in time.

Giving a Gift Card: Choose between our E-Gift Cards, sent instantly via email, or a physical Gift Card—a thoughtful keepsake delivered in a presentation box. You’ll find both options under E-Shop > Gift Cards.
Using a Gift Card: Gift cards can be redeemed online at noyreberlin.com. At checkout, enter your code in the "Gift Card or Discount Code" field. Gift Cards are valid for 12 months and can be used across multiple purchases.
Checking Your Balance: Log into My Account > Gift Cards and enter your card number to view your remaining balance.
Returning an Item Purchased with a Gift Card: If you return an item paid for with a gift card, your refund will be issued as store credit.

Once your payment has been successfully processed, you will receive a confirmation email with your order details. If you do not receive a confirmation email within a few minutes, please check your spam folder or contact our customer support.

Unfortunately, once orders are placed, they cannot be combined for shipping. To avoid multiple shipments, we recommend consolidating your items into a single order before checkout.

Taxes and customs duties vary depending on your location and local regulations. Any applicable taxes or fees are the responsibility of the customer. We recommend checking with your local customs office for detailed information.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Payment processing is secure and encrypted.

Orders usually ship within 1-3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order is dispatched.

We ship via DHL Express and FedEx worldwide. Shipping costs are calculated at checkout based on your location and order size.

Yes, once your order ships, you’ll receive an email with a tracking number and link to monitor your package. You can also check order status anytime via My Account > My Orders.

We currently ship worldwide except to sanctioned countries. Please contact customer service if you are unsure whether we ship to your country.

If you are not home when your package arrives, the courier will leave a delivery notice with instructions for rescheduling delivery or picking up at a local facility.

Please contact customer support immediately if you want to change your shipping address. Changes can only be made before your order ships.

Return requests can be submitted within 14 days of receiving your order via My Account > My Orders. Once approved, you will receive return instructions including the address and packaging guidelines. Returned items must be unused, in original packaging, and with all tags attached.

We currently do not offer direct exchanges. To exchange, please return the original item and place a new order.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

Personalized items, sale items, and gift cards are final sale and cannot be returned or exchanged.

Please contact customer support immediately if your item arrived damaged. Include photos of the damage and packaging to assist with the claim.

Handle with clean hands and avoid exposure to water, oils, and perfumes. Use a soft cloth to gently wipe the surface. Avoid overstuffing to maintain shape.

Store in the dust bag provided, in a cool, dry place away from direct sunlight. Avoid hanging to prevent distortion.

We recommend professional cleaning to preserve material quality. For minor dirt, gently wipe with a soft cloth and use a leather conditioner suitable for the material.

Exotic skins (e.g. crocodile, python) require specialized care products and professional maintenance. Please refer to the product care label or contact us for advice.

You can create an account by clicking on the ‘Sign Up’ button at the top right of the website. Fill out the registration form with your details and submit.

Click on ‘Forgot Password’ on the login page. Enter your registered email address and follow the instructions in the password reset email.

Log into your account and navigate to ‘Account Settings’ to update your personal details such as name, address, and payment info.

Log into your account and click ‘My Orders’ to view your purchase history, order status, and tracking details.

Please contact customer support to request account deletion. Note that this action is irreversible.

Each product undergoes rigorous quality checks throughout the production process to ensure durability, finish, and consistency.

We prioritize eco-friendly materials, reduce waste, and work with partners committed to sustainable manufacturing.

Our customer support team responds promptly to concerns and strives for amicable solutions, including returns or exchanges where applicable.

Yes, we are committed to ethical labor practices and fair wages, verified through regular audits of our manufacturing partners.