FREQUENTLY ASKED QUESTIONS
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Where are the stores located?
Currently, Noyre is online. Soon at your nearby stores!
Where are Noyre styles made?
Exquisitely designed in Berlin, Germany and handcrafted at our atelier in India.
What makes Noyre Bags unique?
Noyre bags are meticulously handcrafted by third-generation artisans, each uniquely designed and brought to life using time-honored traditional techniques. Every bag is truly one-of-a-kind, with subtle variations in color, motif, and texture that celebrate individuality and craftsmanship.
From hand-dyeing luxurious fabrics to intricate embroidery, every step of the process is carried out with precision to ensure each piece meets our uncompromising standards of luxury and quality. The final touch is our signature: delicate beadwork and intricate embroidery, hand-stitched by master artisans to create a distinctive, opulent finish that defines Noyre.
How do I clean & store my Noyre Bags?
We want to ensure that you are able to take care of your bag with utmost care and ease. To help you in this we have an elaborate bag care guide on our website. Head to the following link : BAG CARE GUIDE
What material is Noyre Jewellery made of?
Our core metals include silver and brass, with a beautiful 18k gold finish. Further our jewellery is beautifully interlaced with a vast material bank ranging from gemstones to exquisite pearls, to name a few.
How do I clean & store my Noyre Jewellery?
We want to ensure that you are able to take care of your jewellery with utmost care and ease. To help you in this we have an elaborate jewellery care guide on our website. Head to the following link : JEWELLERY CARE GUIDE
Are the colours of the products shown on the website accurate?
We assure that the colours are as precise as possible. Slight variations may occur due to the effects of bright lighting during photography.
I need more information on a product.
We're always delighted to be of help, feel free to get in touch with us on email : noyreberlin@gmail.com
How do I choose the correct size for Jewellery?
Indeed an important criteria while selecting your jewellery, we'll be happy to assist you in the process. Get in touch with us on email : noyreberlin@gmail.com
Can I include a personalised gift message & wrap it as well with my purchase?
We'd be delighted to do that for you. Add your personalised message on our cart page and select the gift wrap option on the product page and we got you covered for the rest! In case you've forgotten to add the message and opting for the gift wrap then do reach out to us via email : noyreberlin@gmail.com
What methods of payment does Noyre accept? And is it safe to pay online on your website?
We accept most cards like Visa, Master, AMEX. Further we have known wallets & UPI mode of payment options too.
Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.
Are there any shipping charges and how much duties and taxes will I have to pay?
We provide free shipping on all our orders above 59 euros. Furthermore, no duties and taxes will be charged.
How do I know that my order is shipped and how long does Noyre take to ship?
We require 24 hours to finely handcraft your order. Once shipped, you will be receiving an email from our end to be notified on time.
If I add something to my cart, is it reserved?
No, your order is confirmed once you complete the checkout with us.
Can I return my order?
You can return your order in 14 days to get an exchange of your choice if the product is in same condition.
How do I receive & use gift card to make a purchase online?
Upon placing an order for the gift card with us, the recipient will receive an email with more details. You can avail the gift card anytime through a coupon code of the equivalent amount.