FREQUENTLY ASKED QUESTIONS
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Where are the stores located?
Currently, Nōyre Berlin is online. Soon at your nearby stores!
Where are Nōyre Berlin Jewellery styles made?
Our jewellery is exquisitely designed in Berlin, Germany and handcrafted at our atelier in India.
What material is Nōyre Berlin Jewellery made of?
Our core metals include silver and brass, with a beautiful 18k gold finish. Further our jewellery is beautifully interlaced with a vast material bank ranging from gemstones to exquisite pearls, to name a few.
Are the colours of the products shown on the website accurate?
We assure that the colours are as precise as possible. Slight variations may occur due to the effects of bright lighting during photography.
I need more information on a product.
We're always delighted to be of help, feel free to get in touch with us on email : noyreberlin@gmail.com
How do I choose the correct size?
Indeed an important criteria while selecting your jewellery, we'll be happy to assist you in the process. Get in touch with us on email : noyreberlin@gmail.com
Can I connect with you'll to solve my doubts & place an order over the phone?
Yes, we are always happy to assist our community! Get in touch with us on email : noyreberlin@gmail.com and we assure you a comfortable shopping experience.
Can I include a personalised gift message & wrap it as well with my purchase?
We'd be delighted to do that for you. Add your personalised message on our cart page and select the gift wrap option on the product page and we got you covered for the rest! In case you've forgotten to add the message and opting for the gift wrap then do reach out to us via email : noyreberlin@gmail.com
If I add something to my cart, is it reserved?
No, your order is confirmed once you complete the checkout with us.
What methods of payment does Nōyre Berlin accept? And is it safe to pay online on your website?
We accept most cards like Visa, Master, AMEX. Further we have known wallets & UPI mode of payment options too.
Your details are completely safe with us. We do not save any card details and all the payment procedures are absolutely secure.
Are there any shipping charges and how much duties and taxes will I have to pay?
We provide free shipping on all our orders above 59 euros. Furthermore, no duties and taxes will be charged.
How do I know that my order is shipped and how long does Nōyre Berlin take to ship?
We require 24 hours to finely handcraft your order. Once shipped, you will be receiving an email from our end to be notified on time.
Can I return my order?
You can return your order in 14 days to get an exchange of your choice if the product is in same condition.
How do I get an item repaired and what is the warranty on products purchased from Nōyre Berlin?
Until 1 year you are entitled to get free repairs. Feel free to share the details with us on noyreberlin@gmail.com. We will examine the scope of effort and get back to you.
How do I clean & store my Nōyre Berlin Jewellery?
We want to ensure that you are able to take care of your jewellery with utmost care and ease. To help you in this we have an elaborate jewellery care guide on our website. Head to the following link : JEWELLERY CARE GUIDE
How do I receive & use gift card to make a purchase online?
Upon placing an order for the gift card with us, the recipient will receive an email with more details. You can avail the gift card anytime through a coupon code of the equivalent amount.